I moved into a Jellis Craig managed property back in April, since then it has been nothing short of a disaster. I’ve dealt with agents Regina McInnes and Sarah Poidomani. Myself and my co-tenant have tried to get my name placed on the lease for nearly 4 months and were constantly ignored by these so-called professional agents. Sarah doesn’t reply to emails and doesn’t answer calls, her voicemail directs you to contact Regina McInnes if the matter is urgent, who also doesn’t answer calls or emails. On more than 3 occasions the agents have lost forms pertaining to our rental agreement including direct debit forms. The agents even blamed me and my co-tenant for not having returned the forms, even though we did over a month ago and have the saved email to prove it. Not once have I ever received an apology for months of extremely unprofessional property management. I was even told that rental receipts are not given for payment of rent, which is illegal, rent which they are quite happy to directly debit from your account. I have reminded the agents countless times of their legal obligation to provide a rental receipt to which they still, amazingly do not provide. My next step will be a legal one. Overall would avoid these company at all costs, extremely unprofessional, do not reply to calls, emails and voicemails. I simply do not understand how they can do this to their tenants.
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