As a first time buyer, Jellis Craig Doncaster (Listing agent Matthew Lockyer) did not leave a very good impression on me. Here's what happened:We bought a house in Templestowe, it was rental property (agent was Jellis Craig Doncaster!) and the tenants moved out before settlement.1. At final inspection time the house was dirty, cooking oil dripped from rangehood to cooktop, spiders and spider webs throughout every room inside. When the Assistant /agent Taylah Mcowan open the door for our final inspection, even she was puzzled as to why the house was so dirty. It didn't look like it had been cleaned. The listing agent told me the house is clean, its good enough for selling and no rubbish left behind. He doesn't want me to go back to do another check.2. My husband went to pick up the keys on settlement day in Doncaster. When he arrived he was given some of the keys and was told he needed to drive again to Ringwood to pick up more keys. I called the office to ask the receptionist could they just send all the keys to the Doncaster office. She said: not guaranteed it will happen. So the buyer needs to drive around various offices picking up keys ??? This is not some kind of video game. Makes no sense.3. When I asked the agent how to open the garage door, he said the remote key can open it. Ok, but where is the button in the garage or the house? The agent has no idea how the garage operates, or A/C, or the heating etc. I think for the amount commission they are taking, they should at least know how to at least turn the Ac/ or open the garage door from an inside button.Spend a little time to know your product!!!In Australia we have provide almost no incentive for real estate agents to make a buyer happy. If you discover a nuisance operational problem, you have only big weapon remedies - either call off the whole sale or sue afterwards. These are unsuitable for small issues. But lucky there are Google reviews - hope you enjoyed mine!
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