I've been playing since the beginning of this last December. I have one dozens of little items. You have the option of cashing out items for a lesser amount, its not too bad. I just recently won a laptop, the laptop I won wasn't available. Customer service made me aware of another option. I wasn't pleased with the option, they were on top of it, and helped me remedy the issues relatively quickly. Best customer service I've dealt with possibly ever.
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