I ordered a sofa bed and was informed it was backordered, leading to a nearly four-month wait for delivery. I was excited for its arrival today. I requested it be placed in my detached garage for easier access, but they refused. The drivers mishandled the sofa, dropping it from a significant height on a public road. I have video evidence of the incident. It's disappointing to have waited so long only to have the sofa left outside. While it wasn't the company's fault, I was surprised to find I was charged in December, but not upon delivery.
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