I ordered a physical giftcard from their online store as a christmas present, because for some reason, their e-giftcard can only be used for their online store (tell me how that makes sense). Their estimated shipping and delivery dates were an absolute lie. Its been 12 days and the item still hasnt arrived and they cant tell me where it is. Says 2-9 days delivery on my order confirmation, and they are telling me its actually 2 weeks!!! They blamed me for failing to see some fine print on the "product description" that said up to 2 weeks but my confirmation email and when I was checking out literally says 2-9 days...When I got in contact with them I made a simple suggestion for them to change the estimated shipping dates provided and was stonewalled and gaslit into believing I was in the wrong for their disorganized incongruous website and shipping estimates. No apology, no suggested reparations. Jerry's Artarama might have the worst customer service ive ever experienced.
Claim your business profile now and gain access to all features and respond to customer reviews.
Thank you for choosing Jerry's for purchasing your art supplies. Jerry's only business is serving the interests of artists like you. From the first time artist to the professional we have everything under one roof at factory direct savings as much as 75% off traditional retails.
