Received a pop up to open a credit card & receive $30 off first order (screen shot of offer REQUIRED NO ACTION on my part) and stated would reflect on my billing statement. Guess what? Never received the credit the promo ad stated. Reached out to CS via phone calls & chat. This is the response I received:On Tue, Sep 17, 2024 at 4:23 PM Jessica London wrote:Hello,We truly apologize. We would be unable to honor the adjustment. Unfortunately, all customer information, items, prices, discounts, promotions, and rewards must be correct and complete at the time that an order is placed as we are unable to modify an order once it has been submitted by the customer via the website. If a price/item/size indicated is incorrect or a promo code/offer is not working, please give us a call at 1-800-819-0813 prior to placing the order so that a Customer Service Representative can log into your order and assist you at that time. If an order is placed and is incorrect, please contact us immediately via chat or telephone (do not use e-mail for urgent matters as they go into a queue to be responded to in the order they are received) so that a Customer Service Representative can cancel the order for you prior to processing. Orders are no longer available for cancellation once they have entered processing. We regret any inconvenience this may have caused.Thank you for choosing Jessica London.HOW IS THIS MY FAULT WHEN THE ADD REQUIRED NO ACTION FROM THE CONSUMER except TO OPEN A CREDIT CARD & use it for the FIRST PURCHASE- which it automatically did!!!!! Beware. I would be very hesitant to do any future business with this company IF they can’t honor their “Promotions”.
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