After spending 7 hours over two months trying to resolve this issue, I am adding my complaint to the pile. I tried to return some items less than 30 days after receiving them (did not fit) but received several QR codes. I tried numerous times to reach Customer Service to ask which QR code to send my return back with (including 2.5 hours on hold waiting to reach someone) and several call center reps later, I was told the time limit has expired and there is nothing they can do. So, I am out over $200 and stuck with items that do not fit. Due to this, I will be leaving a highly negative review with the Better Business Bureau, my State Business Commissioner, and contacting a local TV station that specializes in resolving issues like this. Do NOT shop with this company unless you want to have an experience like mine. Negative 10 stars here for truly awful customer service.
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