jessicalondon.com

1.1
1.1 Based on 94 reviews

Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks....

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Elektra P.
Terrible experience.

If you're looking for a good shopping experience, this is not it. I ordered items for vacation, and paid extra for expedited 2-3 day shipping. It arrived almost 6 days later, when I had already left on my trip. After COUNTLESS attempts to resolve this via customer chat, it went nowhere. All I asked for was a refund of the shipping cost, but was told repeatedly "we did everything right, you are wrong". It's frustrating. When you order an item and a date is given to you, that's a guarantee. Stick to it, and if things go wrong, own up to them. Don't make your customers feel cheated. Being transparent about costs is important in ecommerce. The website overwhelms you with deals on deals on deals - and purposely omits any mention of fees. "Free returns" really just means store credit, anything else is $10.99. Shipping is never really free. Be more transparent about all these charges, it's vital. There are better shops out there, this is not one of them.

1
Date of experience: Sep 20, 2022

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Business Details

  • Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks.

  • language https://jessicalondon.com

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