I placed an order for several items using their online size guide where you submit your info and they tell you what size you should buy. Order shipped separately. Went online for a return because first item was way too large. There was no option to choose original form of payment only gift card. Then as tou get the refund it'd very confusing if it will be a gift card or original form of payment. Refund was $16.49. I chatted with someone online, which i have a copy of the chat they do send you, asking to get original form of payment instead. All they said was sure and did it. I had to call today to return other items that came later, mind you the refund to my card is not yet processed, and am told there is a $10.99 fee to change to original form of payment. I wxplain inwas never told this with my first return as it would make it $5.50 refund, the fee is more than half the item costs. They saidnther eas nothing they could do. I asked for a supervisor and explained they cannot just take my money without telling me. I was actually told in the chat transcript I was getting the full refund not any fee or anything. They said basically too bad even if we didn't tell you or told you something else you're getting charged the fee. I have nonidea how to escalate it further. It's not even the amount of money but the fact I was lied to, told one thing and now being charged for something else and all the supervisor can say is o well? That's complete garbage. Don't bother ordering from them. Clothes aren't worth it.
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