jessops.com

4.6
4.6 Based on 21 reviews

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Average Rating

4.6

/
5

21 Reviews

5 Star
77%
4 Star
14%
3 Star
0%
2 Star
9%
1 Star
0%

All Reviews

Filter Reviews

Review Time

David B
Your website lied when it indicated the camera kit I wanted was in store. I had to buy from your web

Your website lied when it indicated the camera kit I wanted was in store. I had to buy from your web site. A member of the shop staff gave me a demonstration of the camera. DPD's email said 9/2 but delivered 7/2. Well, that was a surprise!
Four stars for having to buy on line.

4
Date of experience: Feb 08, 2026
Jack Rogers
The support team replied to my email promptly when I enquired about collection for my camera equipme

The support team replied to my email promptly when I enquired about collection for my camera equipment I was trading in. They were very polite and helpful and arranged collection for me at a time that best suited me. Once inspected, the price offered was the same as what I was quoted which was over £150 more than any other trade-in service offered by competitors! I am very pleased and would definitely use Jessops in the future for future trade-ins.

5
Date of experience: Feb 05, 2026
Jane Davies
All easy and straightforward

All easy and straightforward. Efficient and quick delivery.

5
Date of experience: Feb 05, 2026
Jack Rogers
Excellent trade-in price and support!

The support team replied to my email promptly when I enquired about collection for my camera equipment I was trading in. They were very polite and helpful and arranged collection for me at a time that best suited me. Once inspected, the price offered was the same as what I was quoted which was over £150 more than any other trade-in service offered by competitors! I am very pleased and would definitely use Jessops in the future for future trade-ins.

5
Date of experience: Feb 05, 2026
John Young
Price no better than any other similar…

Price no better than any other similar site. Very slow to assess equipment once sent. Well over 2 weeks to payment after goods received.

2
Date of experience: Feb 04, 2026
Mr Tony Maxfield
Very easy to deal with this very fair…

Very easy to deal with this very fair and trusted company. All initial valuations of my equipment were met bar one, but the experts discovered a problem with one lens, which was unacceptable and I was given the option to have it returned or recycled which is the option I chose because I could not in all honestly sell it.

5
Date of experience: Feb 04, 2026
Dave and Carolyn
The staff were all so helpful with…

The staff were all so helpful with helping to solve the issue. I very rarely write reviews, but the customer service at the shop merits mentioning.

5
Date of experience: Feb 04, 2026
SueDavidson
prompt and efficient service

prompt and efficient serviceBack much quicker than expected

5
Date of experience: Feb 03, 2026
Mike
Extremely fair price offered for my…

Extremely fair price offered for my equipment. The process was straightforward, seamless and completed within the quoted timescales. Communication was great the whole way through. No complaints whatsoever. Thank you!

5
Date of experience: Feb 02, 2026
Customer
Brand new Pentax lens

I decided to but a new Pentax lens as Jessops had it on a half price offer !!Ordered online on Friday and it was delivered free of extra charge the next day on Saturday !!Super service x

5
Date of experience: Jan 31, 2026

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