Their support team lacks the expertise to solve complex technical problems.Even basic problems are offloaded to L2 or L3 support team.They don't even read log files and simply do basic stuff like restarting jetmongod and jetbackup, expecting that to solve the problem.I have been stuck with the same problem since past 1 year and they are least bothered to fix the issue `Item Never Finished`.Their support staff Clark P blamed me for reopening 5 months old ticket because the same issue persisted again.Never expected this.Will move all my servers to alternate backup softwares.Backup restore anyway fails on most of my servers from Jetbackup
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JetBackup is one of the ONLY backup software that use secure coding practices and regularly have our software's code base audited by an external security provider. Product stability is our main focus at JetApps. We have rigorous quality assurance testing guidelines in place to make sure your experience with our software is as smooth as possible. We understand issues can arise any time day or night. All our support technicians are cPanel certified to give you the highest level of support possible 24 / 7 / 365.See more
