jetbackup.com

JetBackup: A Warning for Others

As an IT professional managing sensitive data for clients, I relied on JetBackup to ensure the integrity and recovery of my systems in case of disaster. Unfortunately, when the moment came to test its reliability during a real crisis, the software failed catastrophically, causing irreparable damage to my business and reputation.Here’s what happened:Restoration Failures: When disaster struck, JetBackup was completely unable to restore my data. Although backups were visible and the recovery keys were valid, every attempt to restore resulted in errors. After wasting critical time troubleshooting, I was forced to rely on outdated backups created three months earlier using DirectAdmin’s native backup system.Data Loss During Recovery: Even after recovering the older backups, restoring the “full recovery” from JetBackup caused further problems. Existing configurations, including email forwarders critical to one of my key clients, were overwritten with blank data. The client had to recreate their entire email system from scratch, leading to significant operational downtime and dissatisfaction.Loss of Business: One of my long-term clients, who had been with me for seven years, suffered heavily due to these failures. Their losses included missed business opportunities and added operational costs, prompting them to terminate our partnership. This was not just a technical failure—it was a direct financial loss for my business.Inadequate Support and Accountability: I contacted JetBackup’s support team with detailed accounts of the failures. While they acknowledged issues within their software, they repeatedly cited their User Agreement, stating their liability is limited to the cost of the software license. My requests for meaningful compensation to cover the financial damage were dismissed. Their offer to schedule technical calls after the fact felt like too little, too late.Eroded Trust: JetBackup’s inability to deliver on its core promise of reliable backups, coupled with their unwillingness to accept accountability, has left me unable to trust their software for critical operations. While I may use it as a secondary option, I can no longer rely on it as the backbone of my disaster recovery plan.A Warning to OthersJetBackup markets itself as a robust solution for backup and disaster recovery, but my experience shows otherwise. When it mattered most, the software failed, and the company’s response was to deflect responsibility rather than make amends.If you’re considering JetBackup, think carefully. Your business and reputation might be at risk if their software fails you during a critical moment. Invest in solutions you can trust, and don’t make the mistake I did by relying solely on JetBackup.Replay to Jetbackp:The company JetBackup seems to be delusional, claiming that the entire problem arose because we gave them server access for too short a period. Three days to restore dozens of hosting accounts in disaster recovery mode isn’t enough? How much time do you need?They also claim to have refunded me for the entire license period, which is nonsense, as I only received a refund for the last month, despite having the license for several years. So, if you value your data and security, think carefully before paying for a service that is supposed to handle backups, but as the company itself admits, they can’t guarantee that. There are other, safer solutions on the market that won’t put your business at risk of shutting down.Of course, not all the blame lies with JetBackup. My mistake was trusting this company and entrusting them with my backups, which turned out to be the biggest mistake.

Date of experience: Oct 07, 2024