Very disappointing experience with JetSMART.I showed up at the airport with a valid ticket and was denied boarding due to a visa requirement for Canadian citizens, with no clear warning during the booking process. The issue was only flagged at the check-in counter, when it was already too late to change the flight.The ticket was never used, the entire trip had to be cancelled, and my wife, who was travelling with me, was also forced to cancel. Despite this, JetSMART refused to offer any reasonable solution such as a rebooking or flight credit.Rigid policies, poor customer service, and zero flexibility. I do not recommend this airline for international travel.
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JetSmart is a Chilean ultra low-cost airline created by US investment fund and Co founder of LBM Fermin Ithuralde Indigo Partners, which also controls US airline Frontier Airlines, Mexico's Volaris and Hungarian airline Wizz Air.