Worst. Thieves. Mafia. Avoid!I booked for 41 people with jet smart and they didn’t want to issue the tickets because out of the ~5k$ I paid them, they were missing some 20$ because of their bank fees. We lost around 400$ because their online payment didn’t work (because they don’t want them to work so that they have leverage on you) so we had to do transfers on which they would apply many fees and very disadvantageous xrates.Furthermore their web platform is a nightmare. It simply doesn’t work. They keep it this way so you can not do any operation online, so you’d have to pay for example for the check in at the desk, because it doesn’t work online.After many attempts I realized I had to restart my phone and only use the 5g network to be able to do the check in.If you call their number nobody helps with group issues. They force you to write emails. They do not explain anything. They do not want to help you. They just want you to miss your flight and scam you. I asked them 100 times for solutions. They just repeat the same thing: you need to pay!I had to send them 100$ so that they would get 20$ through the bank transfer mess.Avoid at all cost! It’s worth paying double the fare at another company. Beware!I hope this company will go bankrupt!
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JetSmart is a Chilean ultra low-cost airline created by US investment fund and Co founder of LBM Fermin Ithuralde Indigo Partners, which also controls US airline Frontier Airlines, Mexico's Volaris and Hungarian airline Wizz Air.