On February 13th, I faced an unacceptable situation at the Florianópolis International Airport (FLN) with JetSMART (Flight JA3823). Despite arriving 3.5 hours before departure, the front desk agents were completely overwhelmed and refused to process my check-in.
They spent hours "passing the buck"—the agents told me to call Customer Service, while Customer Service insisted that only the staff at the Florianópolis counter could resolve the issue. Even with one full hour left before the flight, and after I had been waiting in front of them for hours, they flatly refused to help and claimed I could no longer board.
To make matters worse, they categorically denied my requests to speak with a supervisor or manager. Their laziness and refusal to take responsibility for their own slow processing left me stranded. This is the most unprofessional staff I have ever encountered at any airport.
Claim your business profile now and gain access to all features and respond to customer reviews.
JetSmart is a Chilean ultra low-cost airline created by US investment fund and Co founder of LBM Fermin Ithuralde Indigo Partners, which also controls US airline Frontier Airlines, Mexico's Volaris and Hungarian airline Wizz Air.