I’m very dissatisfied with my recent experience. My order never arrived because the company provided the wrong address to the delivery service, and instead of helping to resolve the issue, the customer service made everything even more frustrating. I was shuffled back and forth between the company and the delivery service, with each insisting the problem was the other's responsibility. When I called, the representative seemed confused and didn’t even realize that they use that particular service for deliveries. She quickly sent me back to them without asking for my order number, tracking number, or any details—showing no interest in resolving my issue. As a result, I’ve effectively lost £190. The entire experience felt dismissive and unprofessional. From my perspective, the company avoided taking responsibility for a mistake they made, and the lack of basic customer service left me extremely dissatisfied. For a business charging premium prices, I expected a much higher level of professionalism and customer care.
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Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street.
Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets.
50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.See more
