I placed an order for a jacket on 27th November, and the payment was processed on 28th November. The jacket was too large, so I returned it for a smaller size. However, I still haven't received it. This was intended as a Christmas gift, and my attempts to reach the support team have been frustrating. I've had multiple interactions with the online bot and eventually spoke with a representative who referred my issue to another team member. While I've received apologies via email, there has been no update on the jacket's whereabouts. They keep telling me they are investigating, but why is it taking so long? They even mentioned that I shouldn't contact them because they are supposedly working hard to resolve the issue. My last update was on 17th December, which is completely unacceptable. I definitely won't be shopping online with them again; this experience has soured my view on online shopping. I've now requested a refund, but I am not optimistic about it.
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Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street.
Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets.
50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.See more
