Disappointing online service for a premium brand. It took five days to dispatch the order, even though I was told it would arrive by Friday. I had to follow up three times, and the responses were very slow each time. When the item was finally sent, it wasn’t dispatched express, resulting in it arriving too late for its intended use. While in-store service is excellent, the online experience falls far short of the standards expected from a premium brand. I wouldn’t consider making another online purchase unless there are significant improvements in the fulfillment and customer service processes.
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Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street.
Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets.
50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.See more
