On the 21st January 2026, I went into the Milton Keynes Jigsaw store and returned an online order to the value of £175.00. The member of staff I spoke to said it could take up to 14 days for a refund.
I called the Milton Keynes store on the 13th February, after waiting 21 days and spoke to the manager who was very apologetic and helpful and advised that this was not acceptable and would email customer service to get the refund done and CC me into the emails. It has been 28 days now and no email/update or refund! I called again on the 18th February (today) and spoke to the manager again and said that I am still waiting for my refund. She then advised that she would get customer service to contact me regarding this and get back to me. No one has contacted me back! It’s absolutely ridiculous that I am having to chase for a refund after returning the item. Almost all of the negative reviews here are due to the unreasonable time taken by Jigsaw to refund, so why would you not take necessary steps to greatly reduce the time taken to refund customers? This was my first experience of buying from them online and after this, I will NEVER give them my money again online or in store. As a result, I have now initiated a section 75 claim with my credit card provider.
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Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street.
Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets.
50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.See more
