I had an extremely disappointing experience with this company. On 23rd November 2025 at 19:30 at the Dublin George’s Quay (Ulster Bank) stop, the driver refused to let my small 11 year old Shih Tzu on the bus, even though he travels inside a closed pet bag, is calm, and has an emotional support certificate.At first he just said, “I can’t take your dog.” After calling someone from the company, he came back saying he could only take guide dogs, completely ignoring the fact that my dog had official documentation and that I had already traveled with the same company from the airport under the exact same conditions with no issues. One driver allows it, another refuses it, totally incoherent and unprofessional.He even laughed during the call, didn’t explain the situation properly, showed no empathy, and left us standing in the rain with no solution. We also mentioned it was the last option for us to go back home to Carlow. My dog wasn’t going to bother anyone, he stays quietly in his bag on my lap, but the driver simply didn’t care.This lack of respect, consistency, and mindfulness towards passengers is unacceptable. The company urgently needs to revise its policies and train drivers to apply them coherently and respectfully.
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Founded in 1919 by James and Mollie Kavanagh, JJ Kavanagh & Sons began as a small, family-run business with a single bus serving local routes in the rural town of Urlingford, Co. Kilkenny.
From these modest beginnings, we have grown into one of Ireland’s foremost coach operators, renowned for our unwavering commitment to safety, reliability, and innovation.
Over the past century, we have transformed the coach travel industry, adapting to the changing needs of our passengers while never compromising on the quality of service.
Today, we operate over 300 services daily, transporting more than 3.5 million passengers annually across Ireland, connecting cities, towns, and rural areas with ease.
An extra-ordinary journey
At JJ Kavanagh, we understand that travel is more than just getting from one point to another—it’s about the experience.
That’s why we’re dedicated to providing a travel experience prioritising passenger comfort, safety, and sustainability. Our fleet is one of the most modern in Ireland, equipped with the latest technology and safety features to ensure you arrive at your destination smoothly and securely.
Backed by a team of over 200 dedicated professionals, we’re proud to be a company that travellers trust to deliver safe, reliable, and comfortable journeys.See more
