That award is not worth the paper its written on the awarding body clearly do not know the lies and deceit of this service and company , on the 6/11/25 my self and my partner were waiting for the service to Dublin airport the 4pm journey with pre booked tickets we saw the coach approaching from the roundabout by shaws in Waterford City, we stepped forward with our bags but the coach drove past Dooleys in the outside lane without stopping my partner managed to catch up the coach due to the traffic lights changing he knocked on the door the driver would not open the door but asked him to go to his window in the mainstream traffic he showed him our pre booked tickets explained about our flights in Dublin he said there was nothing he could do and drove off in traffic, we missed our flights in Dublin to Liverpool had to board a train to Dublin get a bus from station to airport spend all night in the airport book additional flights to get home and pay the parking charge for our car that had not been picked up the previous evening, I raised a formal complaint with the company in a email which I then had to follow up for a reply, I received a email this evening from Paul one of the company's managers who said the bus pulled into Dooleys picked up 4 passengers and 4 tickets, complete lies we were standing waiting and moved forward to let the driver know we needed picking up but the driver ignored us and drove past, this is appauling service and driver misconduct from a company who are advertising this award for customer care, I've used this service for years as my family have, I will seek futher evidence in cctv footage of the bus speeding past the Dooleys stop, I was left completely out of pocket for a failed service I can only think the Driver allowed other passengers on board ignoring the protocol for pre booked passengers for the airport.
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Founded in 1919 by James and Mollie Kavanagh, JJ Kavanagh & Sons began as a small, family-run business with a single bus serving local routes in the rural town of Urlingford, Co. Kilkenny.
From these modest beginnings, we have grown into one of Ireland’s foremost coach operators, renowned for our unwavering commitment to safety, reliability, and innovation.
Over the past century, we have transformed the coach travel industry, adapting to the changing needs of our passengers while never compromising on the quality of service.
Today, we operate over 300 services daily, transporting more than 3.5 million passengers annually across Ireland, connecting cities, towns, and rural areas with ease.
An extra-ordinary journey
At JJ Kavanagh, we understand that travel is more than just getting from one point to another—it’s about the experience.
That’s why we’re dedicated to providing a travel experience prioritising passenger comfort, safety, and sustainability. Our fleet is one of the most modern in Ireland, equipped with the latest technology and safety features to ensure you arrive at your destination smoothly and securely.
Backed by a team of over 200 dedicated professionals, we’re proud to be a company that travellers trust to deliver safe, reliable, and comfortable journeys.See more
