I bought the products because they were from Jennifer Lopez, and I thought it would be a reliable and easy shopping experience. However, I had an experience I’ve never had before. I placed an order because there was a promotion and started using the products. At first, I thought they were working well, but as I continued using them, I started to develop oil and sebum on my skin, so I guess they didn’t suit my skin. I decided to return the first products I used.Anyway, moving on to the next issue—since I was initially satisfied and there was still a promotion, I ordered another set. Later, I realized I had ordered the wrong set, so I placed a new order for the one I actually wanted and tried to cancel the incorrect one. Even though I wanted to cancel the order right after placing it, they told me there was no option to cancel and that I would have to return it instead. I ended up returning both orders and, to my disappointment, I had to pay the shipping fee for the return myself.They showed no understanding or willingness to help. I don’t remember ever having to pay for return shipping with any other company I’ve shopped from before. I think it’s very disappointing to experience such issues with products from such a valuable and famous artist. Thank you.
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