I found the products to have similar results compared to other similarly priced facial creams/serums in that there isn't much difference even after 90 days of use. Their customer service is the most inconvenient process I've ever experienced. The phone number doesn't work saying that you're not allowed to call the number! Their membership portal is down so you can't make changes, etc to your subscription. So, that leaves having to use the chat option (plan for at least 30 min per contact time). I also found their refund process to be dishonest. I followed the instructions for return after chatting with a representative and according to the website it says 7 business days to process a refund. I contacted customer service once again after 3 weeks had gone by since my delivery confirmation date that my products had been delivered to their facility. Miraculously, my refund is being processed now after I had to give my tracking number. Then, when I asked the rep to confirm my refund amount, it was only for 1 payment and not the 3 payments I had been previously told would be refunded once they received the products back (they send a 3-month supply but bill it monthly). So, had I not asked the refund amount during our chat would I have been refunded my full purchase price? Would I have had to chat with customer service again? Or would it have been easier just to report it to my credit card company? Now I was told it would be 3-5 business days to see my refund now that it is being processed as of today. I will be reporting it to my credit card company if it doesn’t show in my account by the 5th business day. What a hassle and so disappointing.
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