I was a huge JLo fan, but after my experience with JLo Beauty, I'm incredibly disappointed. This company is a complete scam. The ads promised a package, but they conveniently left out the fact that you'd be signed up for a subscription. There's no straightforward way to cancel the subscription, and when you call customer service, they do everything they can to stop you from canceling, offering more promotions instead. If you insist on canceling, they hit you with an unexpected $80 balance. On top of that, if you want to return the products, you're responsible for the shipping costs. Nowhere on the website do they make this clear; customer service just tells you that you should have read the terms and conditions. The website is full of flashy promotions and images, but they expect you to dig through tiny print at the bottom of the page and navigate to another tab to find the fine print. It's deceptive and frustrating—do not trust this company!
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