So as other reviews have said, you buy a premium jaguar car with all the bells and whistles, which comes with 3 years breakdown recovery (which you are paying for). So buying premium, you expect premium…right? Wrong!Today my wife had a blow out on a busy main road, so car came to an abrupt standstill. So she tried to use the service call and sos buttons located within the car for help. Neither worked.So she used the jaguar app to contact roadside assistance. To be fair, the call was answered quickly but the ETA was 3 hours! Yes 3 hours, and that was just to be towed home. With this being unacceptable, I called the nationwide bank (through my packaged bank account) for roadside assistance. To my shock, they already had a note of my incident (from jaguar) citing it’s the AA who would come out regardless of whether I organised this through jaguar or the nationwide. Bottom line is, 3 hours is unacceptable for any premium service. So please note that jaguar, nationwide and the AA.Eventually phoned a local company RK Tyres Roadside Recovery and within 15 mins, they were on site doing the replacement tyre.Jaguar, I’m furious with you. I will never ever buy another product from you. You are a total disgrace. Others, I’d ask you to note this, but as you will see, there’s loads of other complaints!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.