I am so disgusted with this Company. With my late father’s legacy and the impending arrival of my Granddaughter, 12 months ago I purchased a three year old Evoque with 33,000 miles on the clock from JLR Canterbury. Soon after purchase the battery had to be replaced and on return from my holiday at New Year the DC DC converter went. The car has now been in a garage for ten weeks, with no anticipated supply of the part until mid April. I did not renew my warranty initially, but had a months grace to do so at the beginning of December. I was not informed that I wasn’t then covered by Landrover Assist, renewed last May, so had to pay for the car to be recovered. It is now at a local garage but because they are not a specified dealer customer services have no interest. The part in question has been updated five times with a design fault and there is a global shortage across all models!! I have now had a further letter for a recall on the passenger airbag - shame I can’t move it to have that done!! So beware of the situation and avoid a Landrover at all costs!! Their 55 years of driving excellence as stated in their customer service introduction, which by the way takes nearly half an hour to get through to fails miserably! The one star is earned by just one of the customer services team, Caroline, who did listen and understand and was keen to try and help, so a big thank you to her efforts.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.