I recently had dealings with JLR Swan Valley Northampton due to a recall, what a mistake. I received a text the day before asking me to confirm the appointment which I did. When I arrived I was told that all the parts were not in and I would have to return, I was not happy. As compensation for loss of earnings that day plus fuel costs they offered me a tank of fuel, a clean and valet and a "free" courtesy car. When I tried to rebook I was told that the "free" courtesy car did not include the optional £40.00 insurance and it was up to me to pay it but if I didn't and damaged their car it would cost me £1,000. After several phone calls and emails I am getting nowhere with them and I definitely will not return. I have been trying to contact their Head Office but they don't seem keen to tell anyone how to get hold of them but they are only too pleased to show you how to spend thousands of pounds on JLR products. STAY AWAY FROM THIS DEALERSHIP.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.