objet : CASE:[8001469247]: APV/ GCO Cher Monsieur Claes,Suite à notre échange téléphonique, nous vous confirmons que, le véhicule étant actuellement immobilisé dans un garage indépendant, en dehors du réseau Jaguar Land Rover, nous ne pouvons malheureusement pas intervenir dans ce cadre.Nous comprenons sincèrement que cette situation puisse être contraignante et nous sommes désolés pour les désagréments occasionnés.Veuillez agréer, Monsieur Claes, l’expression de nos salutations sincères.Dear Sir or Madam,I hope that someone will take my complaint seriously, not only because of the initial problem, but above all because of the immature and incompetent attitude of your representatives in France. Please find attached my clear letter to your CEO dated 7 February, and the ignorant response from the French managers under.It is clear that no effort is being made to provide some kind of response or solution, against a backdrop of insufficient knowledge of everyday life when it comes to breakdowns on French roads.I must thank your head office for forwarding my initial letter to the French department, but I regret to say that no adequate action has been taken in response to a basic complaint that apparently affects or has affected many people.Either no effort is being made to understand or translate proper English (despite the many resources available on the web), or, as I said, they are hoping that it will blow over without any cost.I look forward to your response. I invite you once again to read my letter in the attachment.Patrick Claes
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.