Our experience with this company, particularly the Watford branch, has been nothing short of a nightmare. For almost three months we were strung along and misled by one of their employees, who kept lying and is the reason our car has been there for so long. None of his work was supervised, and he continued lying for months. When we raised this, the manager failed to take any responsibility for the employee’s mistakes and eventually told us that he had left the company and that everything he told us was lies. That in itself is shocking – but sadly it only gets worse.Our vehicle is under warranty, yet they still refuse to fix it. We have been left without a courtesy car for months, forcing us to spend thousands of pounds out of our own pocket on alternative transport and replacement vehicles. The financial and emotional stress this has caused is beyond unacceptable.What makes this even more outrageous is the complete disregard for customer safety. When we first attended the branch, they attempted to hand us a replacement car with a tyre that had a huge chunk missing. This was not only unsafe but completely illegal to drive on the road. If we had accepted it, it could easily have led to a serious accident. This alone shows the level of negligence and the danger they are willing to put customers in.The Watford branch has lied, misled, and acted unlawfully from start to finish. They continue to withhold our vehicle without resolution, and every step of the way has been marked by dishonesty and negligence. It is hard to believe a company can operate like this, but it is the truth. We have even been advised to seek legal action. This branch should be investigated for their conduct. They have put lives at risk, cost us thousands, and left us with nothing but stress and wasted time.I strongly urge anyone considering this company – especially the Watford branch – to stay away. Crooks, liars, and dangerous. Avoid at all costs.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.