My feedback is directed at the Trafford park Manchester branch. Shame really as I have had positive experiences previously. Namely Laura and Mia. Apologies if spelt incorrect Unfortunately my most recent experience is extremely negative. The poorest customer service I have experienced to date. My Jaguar E Pace was in for warranty work 3rd time same issue …. Anyway from start to finish JLR adviser Musa was far from helpful seemed disinterested from the start. Almost telling me I would need to pay and this is the price …. I informed Musa it was warranty work as it states in your notes. He looked at me like I was insane…. And states “ See what they say” 👀 excuse me? It’s the same issue still not corrected…. Anyway 2 days later a txt “ cars ready “ No call or details no explanation as to why, what the fault was etc. anyway I head down to JLR Trafford park. I hate this saying but I genuinely was treated like a 2nd class citizen. Ignored on arrival and greeted by the gentleman clearing vehicles with “ here is your key sir I was told to pass it you “ I looked over confused. He could tell… respect to the gentleman he stated “ poor service I know sir very poor” And I left still unsure what’s happened or been undertaken to my vehicle… later to receive an email with a free health check complete asking do I want the working completed? Rather late JLR Iv already left many hours ago. Last time I buy from JLR stay clear overpriced and poor service. Back in 8 times in total in under 2 years. Service 1/5 Coffee 4/5 Car wash guy 5/5
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.