Bought a 3 year old Jaguar I-Pace in November 2023. Earlier this year it started having issues charging intermittently. Phoned Jaguar on March 10th and was told the earliest I could book car in was 12th May!! Ended up having to hire cars during this period as the car would only charge occasionally. Car went in on the 12th of May. Was diagnosed as needing a replacement junction box and also has a battery cell issue (covered by manufacturer’s warranty) and a faulty 12v battery. Have been quoted over £5.2k for the repair (extended warranty covering £2k) and possibly more for a replacement 12v battery. Don’t know when repair will be carried out as part not in stock and they are “so busy”. Car can’t be charged so can’t be driven and they can’t even find me a courtesy car even though I’m entitled to one. It’s a disgrace that this supposed elite brand car manufacturer is charging so much to repair a car with only 37.5k miles. The I-pace is notoriously unreliable, something I unfortunately learned after purchasing it. The car is literally costing me thousands, not what I expected when buying a Jaguar. £258 per hour labour!! How will this brand survive now that they plan on making only electric vehicles when the only one they’ve ever made has been a complete disaster?? Avoid Jaguar!!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.