I rarely write a negative review but I feel like i want to save someone else from the absolute stress.Bought a Jaguar JLR Aberdeen and within 4 months the car had gone into restricted performance with the engine light on. It was under warranty so I had to take it back to JLR to look at. Got the report with a great big list of all the faults on it. We were told, amongst the faults, the car needed an entire new DPF. We were told we would have to pay £1700 ourselves to fix it. I argued it had been 4 months since we bought it and after a lot of to and fro they decided to cover the cost. As a side note you should be aware they do not cover the DPF on their warranties and you should look very carefully at the issues people are having with them before you buy a diesel version. We had no idea and they then blamed our 'driving style' despite the fact we do a lot of long journeys going to and from work on a dual carriageway so not a lot of short journeys and we had only had it 4 months. After a week I went in to collect it (which is a 60 mile round trip for me) they brought it round to me and the engine light came back on while they were in it! They couldn't decide what was wrong and thought it might be an electrical fault and kept it again for another week. Get it home and the same fault happened again, restricted performance and engine light. Again the AA came out and they tested it and said it had never been fixed as it was the same fault! The AA man was actually laughing at how terrible JLR service was. He told me to take photos of the faults on his laptop so I could prove if it happened again it hadn't been fixed.Again back to the garage and each time I had to take it there limping along for miles. We tried to reject the car without success. They then decided they wouldnt be covering the hire car the warranty gave us so we had to start paying out of our own pocket for it. We live in the country and a car is vital for us so we had no choice but to pay. Get the car back and a few months later the keys both stop working, we could no longer lock, unlock or open the boot. We kept getting warnings that the fob was no longer in the car when we were driving. I found this out after i was locked out of the car in the dark on my own in the middle of nowhere. Took it in and they said had i tried changing the batteries (of course we did) and they took a ten minute look and declared that it wasnt the batteries but it would be another 3 months before they could look at it so we spent 3 months being unable to lock the car any time we went anywhere or overnight. They said they would look at it for free since it was under warranty and they couldnt see us for months. 3 months later we went in and they asked us for £186 to look at it. We refused to pay. They then told us something was wrong with the pins and they fixed it but still charged us £40 for a new battery they had previously told us didnt need replacing.This place looks so lovely when you go in. You are taken in by the whole luxury brand feel and you do feel like you are buying something special but its all fur coat and no knickers. We have had the car for just over a year now and its just been a never ending list of issues and problems. I have never in my life had such problems with a car. Its been in the garage more times than I can remember and the AA has been at my house so many times that I feel like we know know them so well we should now be putting them on our Christmas list. I dont even bother going back to JLR now with issues. The thought of going in there gives me a knot in my stomach. I would rather never have to deal with them again.If you sit in the service seats while you are waiting for your broken car to be fixed you will hear all the people round you complaining and wondering why they are car-less or they cant be seen for months and the complaint you hear the most is why the warranty isnt covering the latest fault. The last time we went in one of the workers pointed to Mercedes up the road and said we should have bought there. I would strongly suggest anyone thinking of buying here think again and avoid the heartache. I hate the car now as every time I get in it I am waiting for the next fault to happen and the stress is awful when we are so reliant on it working for our lively hood. Its had a real impact on us. Its not as if these are cheap cars either. Please do yourself a favour and go elsewhere.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.