I’ve also experienced a power steering failure in a 2017 RR sports with just 26,000 miles on the car. Luckily I wasn’t on a motorway, but on an A road and just exiting a round about, therefore at slow speed. The steering suddenly stiffened and my first thoughts was that I’d suffered a puncture. The message on the dash told me that it was a failure of the EPAS (power assisted steering). There was much hooting behind me from some clown who was probably too close and too fast anyway, and almost ran up the rear.I shut down the engine and restarted it, the EPAS was restored but failed again about two miles down the road.I continued on to pre booked accommodation and really struggled to get the car through the gateway.I decided to deliver the car to a dealership the following morning (Sunday) before my wife and I continued on by train.When I started the car on Sunday morning the EPAS worked again, but only for about 5 minutes. I drove the car about 30 miles to the dealership without power steering.The dealership were very good, I received a call from the service manager the following day and continued to have good communications with him throughout the time I was abroad with my wife.The problem was diagnosed and the solution was to replaced the steering rack at the cost of £3500.I’m shocked that JLR can design and build a vehicle, basing their reputation on a ‘go anywhere, rough, tough off road capability’ and yet have components included in such an important system as steering that can fail at such low mileages.Although the dealership managed to effect the repair while I was abroad so that I could pick it up on the way back, the response from JLR itself has been arrogant and dismissive.They say that manufacturers cannot guarantee against failure of components, but I maintain, if that is the case then those components have no business being included in a system integral to the safe operation of the car. You could suffer a lamp failure, or a/c failure and it may be inconvenient or uncomfortable, but a steering failure could kill you, as well as other road users.I’ve turned the matter over to the motor ombudsman as JLR have dismissed my concerns and claim twice.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.