IF YOU ARE THINKING OF BUYING ONE OF THEIR VEHICLES PLEASE READ THIS BEFOREHAND - IT WILL PUT YOU OFF FOR LIFE! I have never been disrespected and spoken to so badly by a company. JLR DOES NOT care about its customers and one of their vehicles nearly killed me 3 weeks ago. My car has done just 13k miles and is a 17 plate with a full service history. Whilst travelling at 70 MPH on the A2 3 weeks ago the steering wheel completely locked up and I lost all power steering. Going into panic mode because I COULD NOT MOVW THE STEERING WHEEL AT SUCH SPEED I put my foot on the brakes nearly causing a large truck to fly into the back of my vehicle luckily I managed to glide into the other lane and slowly pull over. The FAULT with the vehicle could have killed me and my passengers. I was told by JLR I had to pay £250 for a diagnostic test and they would not accept any findings from anyone else may I add they forced me to do this by promising a good will gesture. They soon found out it was the issue THAT I TOLD THEM IT WAS but they would also need to run a software update costing £180 that they said would fix the issue and SHOCK it didn’t. They have come back to me telling me that i need a whole new steering rack costing £2.5k!!!!! On a car that’s done 13k miles ?!?? This is a fault that nearly killed me. MARC GRAINGER who works for the CEO office did not care about my situation and told me ‘case closed’ no apology and he was arguing with me over the phone - totally unprofessional. And to top it off they have told me the wait for the part is 8 WEEKS I have told them I am a carer and need this vehicle for my work but they DO NOT CARE and will not offer a courtesy car. MAY I ADD this is a COMMON FAULT with the vehicle now on recall but they are telling me my car does not fall into this category. PLEASE PLEASE SAVE YOUR MONEY PEOPLE!!! This car nearly killed me and my family and they do not care!! Absolutely disgraceful.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.