This dealership have had my vehicle for over 4 months on 2 separate occasions. They have carried out £4000 worth of repairs and the gearbox fault I booked the car in for is still there. They now want me to pay for the gearbox fault fix!! They will not give back a refund for the money taken and refused to tell me my car was safe to drive home and suggested I towed it home!! It drove into the garage with a gearbox fault and they have made my vehicle unfit and unsafe to drive! Now they want me to pay more to tow it away! Apparently Clive Hammond was happy with this outcome. No refund. No apology. Nothing. Motoring Ombudsman is now involved.And the update. They take back the courtesy car, my car is still at the garage. And the advise is my car is driveable but they will not recommend I drive it! So that would make it not driveable! I gave back their courtesy car with petrol and valeted, washed and cleaned because I know what respect is. In return they want me to pay for the same repair the car was booked in for on 13th October 2023 which my March 2024 is still not fixed and pay to tow my "driveable but they dont recommended I drive it" car home.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.