I will share this with the Evoque owners Club and expand on my poor experience ..Without question the worst experience with a car firm I have ever had..Jaguar Land Rover - slick sales frontage / after sales care - a total train wreck!Anyone familiar with the amount of Land Rover recalls will notice they will recall on a ‘fix on fail’ circumstance - although they’ll say they have been trying so hard to contact owners ..bs? - It’s nothing serious - just the steering power and control of car collapses in your lap and you don’t get to choose when, whether motorway, mountain, traffic, national speed limit - navigating school kids etc.. they think it’s ok 👌🏽 - steering is not that integral to the driving experience…?It should be an absolute recall before sometime dies if not already, but they would have ‘baked this’ into costs - you know how they work, slowly slowly .. drip dripFAULT CODE N642 - look it up.This garage will book you in advance, seems organised so far.. then render your car immobile, turning a £10 job into £4k with no timsescale to the nearest week - seriously! They do not have the parts despite booking the car in for a specific job….are you following.. then give you the could be 3 days, …could be 8 days crap like it’s ok.They know full well as it is common knowledge they removal of the EPAS bolts fail 9/10 rendering the car useless - so have the replacement rack as required on standby? But no..To compound matters - they won’t provide any courtesy car - despite THEM rendering the car immobile! They will F about with semantics of ‘not on back order’, as opposed to ‘on order’ - like it literally makes any difference to the customer whatsoever.They have a contract with Enterprise to supply vehicles - but won’t !! Because the item is on ‘order’ not ‘back order’…You couldn’t make it up. It makes F all difference to a customer who has been rendered immobile, and then expected to be happy to sit and wait indefinitely without any clear date whatsoever. Everything stops. childcare responsibilities and commitments, work, everything. This is not at all ok!I would never recommend this firm, and now very very sad to have lost absolutely all interest in Land Rover entirely - the aftercare has fully killed it for me, another once great brand seemingly threadbare .. I love the cars, God forbid you need to contact aftercare - deeply troubling ..it’s devoid of basic logic, nor any recognition of the customers position, that they place you in.Additional: received call to come collect car yesterday 15th Feb, job ‘was done’ - 9days without work/children’s commitments/ or courtesy car … handed invoice of works ‘vehicle tested and all is ok’ I am told the front wheels have been aligned and it had been road tested….. - I walked to forecourt and immediately noticed it looked like it had been in a crash. The stance of the car was pissed. It was literally all over the place. What the knowledgeable workshop failed to notice when they handed me the keys to happily drive off home was they have wrecked the coils - I.e no suspension!! The car was visibly on its knees - literally no space whatsoever between tyre and wheel arch - the front had collapsed. They would’ve have had me drive off at great risk, that their work was complete and they had done an A1 job 👏 it was immediately visible - no engineering qual required …. I am stunned.JLR have to own this as THEY referred me here. I am now deeply concerned whenever I may get my car back just how long it is before I or my passengers are injured or worse owing to clear negligence and lack of basic observance skill.I am genuinely concerned their due diligence and safety checks are merely a paper excercise.It’s now the 23rd Feb - a month since I booked my car in for what was another FAIL of JLR engineering requiring a recall.Still waiting… is this actually acceptable ?? Nice cars - but literally rendered worthless by aftercare - God help you - go to Audi, VW or BMW all of which you would never have to deal with SUB-Halfords attention to detail.. You’re being deceived.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.