My 2022 Range Rover Velar was damaged whilst parked and unattended.- large dent to front passenger door. So, car collected by bodywork repair specialist on Monday 15th January and taken to its workshop- and there it has stayed to date. Still no sign of parts and no estimate as to when they might arrive. Despite a number of calls and emails to the JLR ‘customer service’ team in Whitley, Coventry, I am no closer to a solution. I’ve had both calls and emails unanswered and on one occasion was told to raise the issue with the dealership myself - which I had already done and was to old by them to contact customer service. It’s a complete joke and the last time I will ever buy a Range Rover. Mercedes customer service is head and shoulders above this bunch. Dreadful experience.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.