I am struggling to put into words how poor Land Rover customer service is, the fact that there isn’t an option for it on the phone number says it all really. Feel like we’ve been royally stitched up with the Evoque hybrid we bought last year from new. Car is just over a year old and is in for it’s second major repair, this time it’s been in for 6 weeks so far and we get fobbed off with ‘it’ll be ready by the end of the week’ every week. No clear explanation of what’s actually wrong with the vehicle. The lad that answers the phone at the dealership seems to just find it funny that I have to keep chasing the status of my car. I really urge anyone looking to buy from Land Rover to think twice, sales team at Lookers Colchester always pleasant but the service/repair team are appalling, rude, unfriendly and not an ounce of customer service training amongst them. Can’t wait to get rid of this pile of rubbish vehicle I’ve been sold and never have anything to do with Lookers Land Rover Colchester or anywhere else for that matter again. We had Land Rovers for over 10years didn’t believe the experience others have reported until it’s happened to us. It is beyond poor. We get seamless service at Hyundai and Kia for our children’s cars!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.