UPDATE! UPDATE!29/11/2024JLR have finally agreed to resolve the battery issue. They really put us through the ringer, not smiting liability until the very last minute. They have now performed the diagnostic and agreed we are not liable for paying for this service due to the battery being damaged and needing replacement. We look forward to having our full functioning I-Pace back in January. After all, the care is great, we are just disappointed in how the issue was originally handled.WARNING I-Pace may set on fireWARNING, SAFETY MESSAGE TO ALL JAGUAR i-Pace customers.This is not a review about this dealership, this is a review of the after service offered to customers with a Jaguar I-Pace four years old.We bought an I-Pace 5 months ago and an issue has developed where the car will not charge past 75% and there is now a warning light stating traction battery issue drive with caution. We have had the car independently put through a Jaguar diagnostic and there is a known fault with a battery software update. This is a serious issue that has resulted in a recall in America and in the UK. This means our 2020 I-Pace is at risk of a smoking battery that may set on fire. Despite this Jaguar refuse to offer the software update unless we pay £432 for another diagnostic, and will not confirm they will do the safety update. To top it all the earliest they will look at the car is June, as they deem this not an urgent issue, as we are able to drive the car.This is very concerning and if you are currently looking to buy an I-Pace 2020 or before, either through Jaguar or any other dealer, please please make sure they confirm it has had the H441software update and make sure it has been done to safeguard you and your family.Thank you.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
