Let Down. Disappointed. Unvalued. Our 12 month old Range Rover Vogue SE has been off the road since November. Yes, 5 months. Repeated parts order, repeated failures to fix. Vehicle finally repaired. I have requested details of what has been fixed and why took so long. No reply. Received an inadequate response for JLR Customer service to dispute that we felt undervalued. Well, sorry but I am entitled to feel undervalued. I spent £120k on a vehicle that has been off the road for one third of its life, with no explanation of faults and no compensation for loss of use. This company has systemic issues. You cannot go higher than customer services. Even if you try and contact their CEO, you will be rerouted to Customer Services with no explanation. Absolutely terrible way to deal with people. How on earth is that a 'Customer Experience'!! Land Rover, your vehicles are fabulous, but your infrastructure for supporting them when they go wrong is awful
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.