Just received a service on our 2018 Range Rover. Unable to drive it to Exeter, (we coincidentally, both had medical issues so unable to drive for a month). Although no collection of vehicles in the near future the Operative to whom we spoke offered to pick it up and return it to and from work, provided the service could be arranged. We received a return call arranging date and time. Prior to the designated date, further call, from our designated contact, confirming the time and requesting both keys as also a security update. On arrival paperwork was exchanged and our car taken. Within the hour a video was sent, (plus a follow up call to ensure we received it). The video contained a mechanic examining our car. There was no ambiguity, it was our car, no cutting or splicing to add extras etc. The Mechanic showed us each item and issues. The vehicle was returned on time fully valeted accompanied by a sheet of items checked with a ‘Traffic Light’ score. Green, zero attention, orange - may need changing/repair at MOT. red - needs immediate attention. Our designated contact delivered the car back to us on time, on their way home, even though it was out of her way, fully valeted, exchanged paperwork, explained everything to us. What excellent service in more ways than one.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
