I had a recall on my 2013 Evoque and booked in at local Land Rover. I was told it would take a day, but 2 at most if needed extra part. They started working on my car with no replacement part in stock, so I was messed around and told there was a delay, it was not their problem and would not get courtesy car off them. Also would not tell me when part would be in stock. I had to then hire a car for a week and hope it would take no longer. I contacted Jaguar LandRover and I had the best customer service. I spoke to Nathaniel first, who was so understanding and kind. He gave the appropriate advice to move forward and asked me to call straight back if the garage did not resolve the issue, which they did not and were extremely rude. I called JLR back and spoke to Dale in CRC, who again was amazing and immediately raised a case for me. This moved me on to Christina, my case handler. The issue was in her hands now to communicate with the garage and take the anxiety of the situation off me. The car was ready 11 days after it went in and my refund for the hire care was authorised by Christina for the local service centre to fund.Thank you so much guys, it was a very stressful time and you were all amazing x
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
