I ordered and Collected a new Evoque Autobiography from Birmingham North on the 10th May 24 Due to holidays but a month later I notice two build quality issues I contacted the dealer’s service department, their response was dismissive, abrupt and refusal to continue with the claimI contacted JLR direct and the response from them was quite aggressive in tone at times and muddled1 They said the door card issue had to be dealt with by Jardines which is still unresolved with no communication from the dealership 2 The front bumper distortion and misalignment Birmingham refused to rectify has been taken up as a quality control issue under the 3 year warranty claim by another R.R. dealership. a refreshing better experienceConclusionsBirmingham’s after service is an enigma to the term 'customer service'My JLR involvement was less than a comfortable experienceThis little RR autobiography was my 9th of Vogue's and sport models which is a long history of buying the brand and first time I used Birmingham with hindsight I would NOT have chosen them to give my money toUpdate We are 5 weeks after there online non human robotic reply to my posting there is still NO communication from them regarding the damage to the door cardThis is an experience that could happen to you once Birmingham Landrover has your money The bumper distortion has now been rectified by another RR dealership via a JLR warranty claim to my complete satisfaction
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.