Engine issues on my evoque which, although now out of the warranty period, has only done 29k miles. JLR couldn't care less, local service team never answer the phone and I couldn't even communicate with then through the call centre because they couldn't get in touch with them either. I even went down the route of trading this car for another brand new evoque, despite the issues, yet I got treated just as badly as a potential sales customer! Having put a deposit down and committed myself to a substantial 4 year lease I was given radio silence in return; no thanks for my custom and no response to an email I sent checking everything was ok. When I rang a few days later to check next steps I was greeted with a 'what do you want' tone and the statement of 'i only get in touch if there is a problem'. I cancelled the order and opted for a repair at a local JLR approved garage since I couldn't get anywhere with JLR service dept. Now JLR are refusing to acknowledge the incredibly poor quality of their engines by hiding behind the fact they didn't do the work like that somehow gives them an argument that the work wasn't required 🤯
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.