jlr.com

1.3
1.3 Based on 201 reviews

Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors....

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Petunia
Poor aftersales service and inability to supply main functional parts

My Discovery Sport P300 Hybrid went in for a re-call/Service and engine management light in Nov 2024. Re-call work and Service was caried out but unable to remove the engine management light and was advised the vehicle needed a main battery pack. As the engine management light is on I was unable to give the car its first MOT in Jan and the car is still off the road as JLR advise there is still no ETA for the part and they have no idea when it will be available even after 4 months of waiting for it. How can JLR continue to promote electric/Hybrid vehicles when they have no ability to replace a main battery pack when it fails? There must be batteries available and JLR choose to prioritise and manufacture new vehicles and not use them for faulty in warranty repairs even when a customer is without a vehicle until repaired.

1
Date of experience: Mar 07, 2025

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Business Details

  • Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.

  • language https://jlr.com

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