Bought a 3 year old Range Rover in December 24 with a one year warranty and had an engine issue occur over weekend, car is booked in with JLR for a diagnostic check later this week and have been asked by the service department to pay the £288 service charge up front despite being covered by the one year warranty and we will be refunded after diagnostic check has been completed! Never in my 40 years of having ANY car serviced have I been asked to pay upfront for servicing - apparently a new policy within last year from JLR - if I had known this before I had purchased car I would DEFINITELY have not given JLR my money - absolutely disgusting and a sure way of removing any customer loyalty and confidence in brand !! AVOID !!!!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.