I don’t usually public shame companies, however these ‘leading’ manufacturers are lying, robbing and misleading customers. June 2023 - our Land Rover discovery breaks down in Bristol. We got it back to JLR Jaguar Land Rover UK in Swindon. After a long debated, saying that we were passed our ‘service history’, although in black and white (screen shot from our online portal) stating job number 55598 was completed at 15,746 miles on 20th September 2021. Therefore, as per JLR policy, our vehicle would need a service on 36,746 miles or before the date of 21/sept/2023. We broke down June 2023 and at 35,505 miles on the clock. We were told this was not the case and this was not a service. Why is it on our service portal under last service recorded then??? We were asked “why haven’t you progressed this sooner”. Our response was that we were still grieving the lose of our daughter, Elsie Rose. I’m not after sympathy, but we didn’t have the energy to fight these guys. We were told we would need a new engine as SWARF (metal particles) have entered the oil filter causing a CAM shaft issue and the requirement was for a new engine. This was stated in the conclusion letter on 29th Feb 2024 from the complaints manager. We were quoted £12,000 for a repair. Or a second hand engine for £7,000. We simply couldn’t afford it at this time, we were still recuperating costs from our daughters funeral. We reported this case to the ombudsman and they have been really good. They are fighting these above case for us. However, JLR then decided that they would start charging us £50 a day storage charge to have our broken, undrivable vehicle on their premises. So we had no choice but to go to an independent Land Rover specialist. Darren and his team were absolutely fantastic and strictly engine down within a couple of weeks.Are you surprised if I tell you that all they found was a single link timing chain fault? Our engine and pistons in complete sound condition and NO requirement for a new engine. A repair at a cost of approximately £2000. We were lied to and we were told we would need a complete new engine (as highlighted in yellow). Jaguar Land Rover are liars, fraudsters and money grabbing criminals. Looking at multiple forums online, we are not the first and we will definitely not be the last. Do not buy a car from these people.Quick enough to take your money and quick enough to lie to try and prove they are not our fault. It’s time to make us heard and cause disruption peacefully to these fraudsters.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.