First visit. P400e Jaguar FPace went in for a service. They deleted all the journey history and had somehow smashed the rear window. Given back to us with glass still inside the rear tail lid. Organised to take it back in 30 days later with a courtesy car became available. Turned up (with the wife and kids including baby seat) to be told that our appointment did not exist somehow. I had the email and message to confirm it did. Advised to go home and it would be picked up the following morning. Was picked up that evening, so another day wasted. The question is why was the journey history deleted in the first place?Second visit, was a 40k service. Got a call to say they could not check the gearbox oil and it would cost another 800 to remove the gearbox (4 year old vehicle). Asked them not to. When we got the car back realised they had power washed the 'P' from the P400e badge off. Been trying to get a response or months to get this repaired but no reply. Issued a formal complaint and still nothing back. The car will be going back to the finance company when the time is up. Will give Volvo a try next for family wagon.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.