Absolutely disgusting service and staff at group 1 jaguar landrover Chester are all full of crap. Simon, billy you should be ashamed of your selfs. Professional car salesman definitely not. These 2 guys lied to us through out the whole process. We purchased a Range Rover evouque used paid for in full for cash. They sold us the car with 3490 and was set to collect our car a week after payment maid in full. Got a call to say they can’t let us have vehicle because they was having issues world wide with being hacked etc. The car was an x demonstrator but we wasn’t told they was still using it and allowing customers to use our vehicle etc. phone calls are recorded so don’t think you can blag us with saying you clearly told us this would be the case billy boy. You lied here and never told us anything in regards this. We phoned a week later only to be told by billy we looking at getting vehicle in another weeks time so we sold our vehicle as you do. Then we told sorry, no the managers have said no we can’t have it because billy doesn’t have a replacement vehicle. Lol we owned it when we paid it, not our problem. We sent countless emails only to be ignored by billy and even phone calls not being answered as they knew they had took the mic here. Then Simon got involved basically blagging us with there rights etc and we can’t do nothing about it etc. We got £500 refund to cover expenses after we sold our car only to be left short with no transport to get my disabled mother in law around and the kids to and from school. Simon said I’d get refund before eventually getting our car back but the refund never came. A week later and still no refund so again lied too by Simon feeding us a load of crap. This my second vehicle from landrover in just over 1 year and we never had any issues with Marshalls in Peterborough. This is far from over billy and Simon. I will never purchase a car from landrover ever again after this experience. When we eventually got our car it had 3000 extra miles in the clock but I purchased it at 3490 not 6490. Stay away from these people and this garage and billy said he did want us to have our vehicle but the manager had said point blank no, they can wait till billy gets a new one. I’m now following the correct directions of my solicitor and the ombudsman to sort this whole mess out as I’m disgusted with everything they’ve done and how bad we’ve been treated. This is far from over. Stay away from this company in Chester and go any other dealership because they lie and blag you from the word go. I will update this process once things get sorted out. You can’t treat customers like this and think it’s ok. You wouldn’t have a job if it wasn’t for our custom so at the very least you should be open and honest no matter what. It took 3 weeks for them to let us have our vehicle after it was paid for in full but after payment they used it against our knowledge and used it for financial gain.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.