We bought a Jaguar XF in June 2024, we were only provided with one key at the point of purchase, and told that we’d need to bring the car back in at a later date to get the second key.We have since contacted the branch uncountable times, spoke to Service and Sales Managers, as well as service desk staff, all of whom have either booked an appointment and then cancelled it, or promised a call back.Over a year later, and we’ve never received a call back, haven’t got a second key, and the branch has now closed down.Clearly customer service is only something Land Rover/Jaguar provide up until the point of purchase
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.